Effective Date: July 2026

Welcome to Majä – A New Story (“Majä”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Majä is a Sri Lankan sustainable fashion and lifestyle brand that creates one-of-a-kind garments and accessories by transforming pre-loved sarees into contemporary fashion pieces.

Website: www.majaanewstory.com
Email: hello@majaanewstory.com

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian.
• You agree to comply with these Terms & Conditions and all applicable laws and regulations.
• Any information you provide to us is accurate and complete.

3. Products and Availability

Our products are handcrafted and made from pre-loved sarees and reclaimed textiles. Due to the nature of our designs:

• Every piece is unique and may have slight variations.
• Product colours may appear differently depending on your device’s display settings.
• Product availability is subject to change without notice.
• We reserve the right to discontinue any product at any time.

4. Pricing

All prices displayed on the website are shown in the applicable currency and are subject to change without prior notice.

Prices:

• Include applicable taxes where required by law.
• Do not include shipping charges unless otherwise stated.
• May vary during promotional periods and special campaigns.

We reserve the right to correct pricing errors at any time.

5. Orders

By placing an order, you agree that:

• All information provided is accurate and complete.
• Orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability.

If an order is cancelled after payment has been received, a refund will be processed accordingly.

6. Payment

We accept secure online payments through approved third-party payment providers.

Majä does not store your full payment card information.

You agree to provide current, complete, and accurate payment information when making a purchase.

7. Shipping and Delivery

We strive to process and dispatch orders promptly. However:

• Delivery times are estimates only.
• Shipping times may vary depending on your location.
• Delays caused by couriers, customs authorities, weather conditions, or other unforeseen circumstances are beyond our control.

Customers are responsible for any applicable customs duties, import taxes, or additional charges imposed by their country.

8. Returns and Exchanges

Due to the unique and limited nature of our products, returns and exchanges are handled on a case-by-case basis.

You may contact us regarding returns if:

• You receive a damaged item.
• You receive an incorrect item.
• Your order arrives with a manufacturing defect.

To request a return or exchange, please contact us within 7 days of receiving your order.

Items must:

• Be unused and in their original condition.
• Include original tags and packaging where applicable.

Shipping costs for returns may be the responsibility of the customer unless the error was caused by Majä.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Designs
• Photographs
• Graphics
• Text
• Product descriptions
• Videos
• Website design and layout

is the property of Majä or its content providers and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Upload harmful code, viruses, or malicious software.
• Copy or misuse website content or images.

11. Limitation of Liability

To the fullest extent permitted by law, Majä shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Delays in delivery caused by third parties.
• Website interruptions or technical issues.
• Any damages resulting from your use of this website.

Our total liability for any claim relating to a product purchase shall not exceed the amount paid for the product.

12. Sustainability and Product Variations

Because our garments are created using pre-loved sarees and reclaimed fabrics:

• Minor imperfections, variations, or signs of previous use may occasionally be present.
• These characteristics are considered part of the uniqueness and story of each piece and do not constitute defects.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

• The content of external websites.
• Their privacy practices.
• Their terms and policies.

Your use of third-party websites is at your own risk.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

• Natural disasters
• Pandemics
• Government restrictions
• Strikes
• Shipping disruptions
• Internet or technical failures

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes will become effective immediately upon posting on this website. Continued use of the website constitutes acceptance of the updated Terms & Conditions.

Contact Us

Majä – A New Story
Colombo, Sri Lanka
Email: hello@majaanewstory.com
Website: www.majaanewstory.com